Centre Manager

Seasonal

  • Responsible for the smooth running of all aspects of the designated summer school
  • Maintaining excellent working relationships with the host schools, education travel operators/agents and accompanying group leaders.
  • A strong and driven individual able to handle a demanding workload
  • Proficient in all areas of the summer school environment able to deputise for any of the senior positions
  • Supportive and approachable as well as a being a confident leader.

At a glance

Use the tabs below to see summaries of the different aspects of this position:

Responsibilities

People Management

  • To manage all staff and departments, ensuring the successful running of the summer school and that all policies/procedures and deadlines are adhered to.
  • To manage staffing requirements making sure that staff are utilised well, that they know what is expected of them and that LAL’s supervision ratio is met at all times.
  • To ensure all staff meet the criteria of their job descriptions, particularly that they are friendly and engaging with students and International Group Leaders to provide the best possible programme for our clients.
  • To monitor staff in close liaison with the other members of the senior team, ensuring any underperforming staff are managed in accordance with LAL policy.
  • To manage the staff rota in a timely and accommodating manner.
  • To seek feedback from staff, students and International Group Leaders on all aspects of the programme, putting strategies in place to constantly improve the team’s delivery.

Communication

  • To ensure consistent and effective communication with other centres, Head Office and between all staff, students and International Group Leaders throughout the course.
  • To be apprised of all necessary academic, welfare, activity, excursion and transport information from within LAL, the host school and external suppliers, guaranteeing a smooth operation.
  • To deal with all student, International Group Leader and Host school representatives issues, complaints and suggestions in a positive and effective manner and in adherence with the relevant LAL policies and procedures.
  • To ensure the emergency phone is effectively manned throughout the Summer School.
  • To ensure, when not on duty, that the designated deputy is apprised of all necessary information.

Site Management

  • To maintain and develop the good working relationship with the designated host school and its employees.
  • To assist Head Office in all aspects of the final preparations and centre set up prior to the beginning of the summer school.
  • To monitor the student and staff bed numbers on a daily basis, communicating these to the host school and Head Office on a daily basis.
  • To understand and be conversant with LAL Risk Assessment methods and conclusions including completing new Risk Assessments and updating current ones.
  • To be fully conversant and compliant with the LAL Summer Schools Health & Safety policy and ensure the same for all staff.
  • To ensure there is correct and up-to-date financial, administrative and welfare documentation, materials and other items which pertain to the summer school.
  • To be fully conversant with the budget and other financial constraints of the summer school, keeping the Operations Manager fully informed of all financial transactions and seeking authorisation when necessary.
  • To be responsible for all financial spending and ensure all financial administrative documentation is accurately completed regularly and by the end of the programme.

Other Responsibilities

  • To be fully engaged with students and International Group Leaders in the rigours of summer school work, providing excellent customer service while delivering the LAL Summer School product.
  • To consistently ensure the welfare of the students remains paramount.
  • To live on-site, board and lodging provided as part of the salary package, from four days prior to the start of the course to attend induction training, until the end of the last contracted day.
  • To be responsible for carrying out all tasks concerned with the setting up, administration and closing down of the course as advised by line management.
  • To address any student, International Group Leader or host site representative issues, complaints or suggestions, ensuring that the relevant LAL staff are made aware.
  • To act in a friendly and professional manner with all of LAL’s agents, clients and staff and not to engage in any activity which may bring LAL or the designated host school into disrepute.
  • To assist all students, International Group Leaders and LAL agents to derive the maximum benefit from the course.
  • To ensure all LAL policies and procedures are followed.
  • To read and be fully conversant with all training materials relating to the role, and all pertinent British Council Accreditation requirements, prior to the start of the period of employment.
  • To both lead and attend all required meetings with staff, fellow senior staff, International Group Leaders and host site representatives.
  • To be flexible to carry out any other duties as may be reasonably assigned by the Head Office team.
 

Person Specification

Essential

You must be eligible to work in the UK (LAL do not sponsor visas)

Qualifications

  • Educated to degree level standard or equivalent
  • Computer literate with emphasis on Microsoft Word, Outlook & Excel
  • A good understanding of child welfare
  • Very good level of spoken and written English (CEFR C1 minimum, e.g. CAE/IELTS 8)

Experience

  • Experience in a summer school environment
  • Experience as a line manager
  • Experience in a high pressure environment
  • Experience working with young people

Skills, Knowledge and Abilities

  • Meticulous and thorough approach to work
  • Effective people management skills
  • ‘Can do’ approach to work
  • Strong time management skills
  • Excellent communication skills and a team mentality
  • Ability to work under pressure and be adaptable

Personal Attributes

  • Knowledge of foreign cultures
  • Responsible approach to working with juniors
  • Interests in foreign and local cultures
  • Satisfactory DBS disclosure or equivalent (police check)

Desirable

Qualifications

  • NVQ (National Vocational Qualification) or equivalent in a relevant discipline
  • First aid / lifeguarding qualification
  • Current Cambridge CELTA or Trinity TESOL Certificate or PGCE
  • Driving licence

Experience

  • Experience in a similar role in the language travel industry

Skills, Knowledge and Abilities

  • Knowledge of a foreign language
  • Experience using Microsoft Office365

UK Summer Schools

Berkhamsted (Berkhamsted School), Mount Kelly (Tavistock), St Mary’s University (Twickenham), St Swithun’s School (Winchester), University of Salford (Manchester), University of Sussex (Brighton), and University of Westminster (London)

Salary: Competitive

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What we do

LAL works hard to ensure to the satisfaction of our students who come to study with us and improve their English year after year. A talented and hardworking team is absolutely essential in achieving this, and we aim to assist our employees by doing the following things:

Be positive, supportive and realistic.

We aim to motivate our employees by providing them with a friendly and positive working environment, supporting them in the best way necessary and setting realistic and achievable targets and goals.

Provide clear and understandable Policies and Procedures

To ensure that our employees fully understand the way that the company works and the procedures in which they need to follow, a series of clear and concise Policies and Procedures are set out and are easily accessible for staff to read and understand.

Reward Hard Work and Dedication

Hard Work and Dedication doesn’t go unnoticed at LAL, and employees undergo regular performance reviews to ensure that they are happy and doing well. Employees are rewarded in the form of Long Service Awards, Employee of the Month Awards, Birthday Presents, Christmas Letters and Christmas and End of Summer Parties.

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