Office Manager

Seasonal

To be responsible for all financial management and student registration. To assist the Centre Manager and the senior team in all aspects of office administration at the designated summer school. The role of Office Manager is directly concerned with the welfare and administration of overseas junior students, their money and important documents. This requires the post-holder to take overall responsibility for the financial and administrative management of the course and manage a small office subject to high-volume and high-pressured workloads. The Office Manager will be a capable and experienced bookkeeper and administrator. They will be highly organised and conscientious in regards to the safe keeping of students documentation.

At a glance

Use the tabs below to see summaries of the different aspects of this position:

Responsibilities

Office Responsibilities

  • To assist the Centre Manager in all duties as required ensuring a high quality of administration across the school.
  • To establish systems for the effective management of the course office including IT and telephonic communication.
  • To establish systems for the managing of pocket money, damage deposits, valuables, passports and flight tickets for all international students.
  • To handle and account for petty cash on a day-to-day basis.
  • To manage the depositing and withdrawing of student pocket monies, course fees, sale of merchandise and other transactions on a day-to-day basis.
  • To safe-keep valuables as requested.
  • To assist other senior staff with the maintenance and management of administrative files/documents, including assisting the Leisure Manager with accounting for all leisure and transport bookings.
  • To be in charge of inventories for all departments and ensuring that the correct information is returned to LAL UK Summer Schools at the end of the course.
  • To be responsible for ensuring all details on student bookings are understood by the appropriate departments and staff members.
  • To assist in organising and maintaining rotas, e.g. staff allocation, meal monitoring, etc.

Other Responsibilities

  • To be fully engaged with students and International Group Leaders in the rigours of summer school work, providing excellent customer service while delivering the LAL Summer Schools product.
  • To consistently ensure the welfare of the students remains paramount.
  • To live on-site board and lodging provided as part of the salary package, from four days prior to the start of the course to attend induction training, until the end of the last contracted day.
  • To carry out all tasks concerned with the setting up, administration and closing down of the course as advised by line management.
  • To address any student, International Group Leader or host site representatives issues, complaints or suggestions by ensuring that the relevant LAL staff are made aware.
  • To act in a friendly and professional manner with all of LAL’s agents, clients and staff and not engage in any activity which may bring LAL or the designated host school into disrepute.
  • To assist all students, International Group Leaders and LAL agents to derive the maximum benefit from the course.
  • To follow LAL policies and procedures, including but not limited to dress code, safeguarding, maintaining student discipline and avoiding loss and/or damage to LAL property belonging to the host school.
  • To read and be fully conversant with all training materials relating to the role, and all pertinent British Council Accreditation requirements, prior to the start of the period of employment.
  • To ensure, when not on duty, that the appointed deputy and or Centre Manager is appraised of all necessary information.
  • To hold the school’s emergency telephone as required.
  • To be flexible to carry out any other duties as may be reasonably assigned by the Summer School management team, either in centre or at Head Office, including activity and welfare duties
  • To attend and lead all required meetings as instructed by the management team

Person Specification

Essential

You must be eligible to work in the UK (LAL do not sponsor visas)

Qualifications

  • Educated to A level standard or equivalent
  • Computer literate with emphasis on Microsoft Word, Outlook & Excel
  • A good understanding of child welfare
  • Very good level of spoken and written English (CEFR B2 minimum, e.g. FCE/IELTS 5-6.5)

Experience

•At least 1 years’ experience in a an office environment •Experience working with young people

Skills, Knowledge and Abilities

  • Meticulous and thorough approach to work
  • Effective people management skills
  • ‘Can do’ approach to work
  • Strong time management skills
  • Excellent communication skills and a team mentality
  • Ability to work under pressure and be adaptable

Personal Attributes

  • Some knowledge of foreign cultures
  • Responsible approach to working with juniors
  • Interests in foreign and local cultures
  • Satisfactory DBS disclosure or equivalent (police check)

Desirable

Qualifications

  • NVQ (National Vocational Qualification) or equivalent in a relevant discipline
  • Educated to degree level standard
  • First aid / lifeguarding qualification
  • Driving license

Experience

  • Summer School experience
  • Experience working with banks

Skills, Knowledge and Abilities

  • Knowledge of a foreign language
  • Computer literate with experience using Microsoft Office365

 

UK Summer Schools

Berkhamsted School (Berkhamsted), Mount Kelly (Tavistock), St Mary’s University (Twickenham), St Swithun’s School (Winchester), and University of Sussex (Brighton)

Salary: Competitive

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What we do

LAL works hard to ensure to the satisfaction of our students who come to study with us and improve their English year after year. A talented and hardworking team is absolutely essential in achieving this, and we aim to assist our employees by doing the following things:

Be positive, supportive and realistic.

We aim to motivate our employees by providing them with a friendly and positive working environment, supporting them in the best way necessary and setting realistic and achievable targets and goals.

Provide clear and understandable Policies and Procedures

To ensure that our employees fully understand the way that the company works and the procedures in which they need to follow, a series of clear and concise Policies and Procedures are set out and are easily accessible for staff to read and understand.

Reward Hard Work and Dedication

Hard Work and Dedication doesn’t go unnoticed at LAL, and employees undergo regular performance reviews to ensure that they are happy and doing well. Employees are rewarded in the form of Long Service Awards, Employee of the Month Awards, Birthday Presents, Christmas Letters and Christmas and End of Summer Parties.

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